Get in Touch

Have questions? Need support? Want to partner with us? We're here to help you succeed.

Send us a Message

Other Ways to Reach Us

Email Support

Get help with any questions or technical issues

support@viraleditlab.com

Usually within 24 hours

Live Chat

Chat with our team in real-time

Available in app

Monday-Friday, 9am-6pm EST

Quick Answers

How do I download my purchased packs?

After purchase, you'll receive an email with download links. You can also access your packs from your account dashboard.

Can I get a refund?

Yes! We offer a 14-day money-back guarantee on all purchases. Email us if you're not satisfied.

Do you offer team discounts?

Absolutely! We have special pricing for teams of 3+ people. Contact us for custom pricing.

Which editing software do you support?

Our packs include project files for CapCut and Premiere Pro, plus universal assets that work with any editor.

Contact Support

Need Urgent Help?

For billing issues or account problems that need immediate attention.

Still Have Questions?

Contact our support team for any questions or assistance you need.

Contact Support